Privacy & Terms
Last Updated: August 12, 2026
Introduction
Cruz Mobile Detailing ("we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website (https://go.cruzmobiledetailing.com), contact us by phone, or otherwise interact with our services.
Information We Collect
Personal Information
When you contact us or request an estimate, we may collect:
- Name
- Phone number
- Email address
- Vehicle information (such as type, condition, and the service requested)
Usage Data
When you visit our website, we automatically collect certain information including your IP address, browser type, device type, pages visited, and referring URL. This data helps us improve our website and user experience.
Tracking Technologies
Our website uses Google Tag Manager to load advertising and measurement tags, including Google Ads and the Meta (Facebook) Pixel. These tags may place cookies and tracking pixels on your device to measure conversions and to serve advertising. We also store small cookies on your device to remember your progress through our estimate quiz.
How We Use Your Information
We use the information we collect to:
- Provide estimates and schedule service appointments
- Communicate with you about your service status
- Send appointment reminders and service updates via phone, text, or email
- Improve our website performance and user experience
- Deliver relevant advertisements through Google Ads and Meta
Third-Party Services & Advertising
We work with the following categories of third-party service providers:
Advertising (Google Ads):
We use Google Ads for remarketing and conversion tracking. Third-party vendors, including Google, may use cookies to serve ads based on your past visits to our website. To measure ad performance we use Enhanced Conversions: when you submit the form, a hashed (SHA-256), non-reversible version of contact details you provide (such as your name and phone number) is generated and shared with Google to attribute the conversion. We do not share your raw contact details with Google for this purpose.
Advertising (Meta / Facebook):
We use the Meta Pixel and Meta's Conversions API for remarketing and conversion measurement. When you submit the form, a hashed (SHA-256), non-reversible version of contact details you provide is sent to Meta from both your browser and our server to attribute the conversion. We do not share your raw contact details with Meta for this purpose.
Tag Management (Google Tag Manager):
We use Google Tag Manager to manage the advertising and measurement tags described above. Google Tag Manager itself does not collect personal information, but the tags it loads may set cookies.
Lead Delivery (Zapier):
When you submit an estimate request, the details you provide are sent through Zapier to notify us of your inquiry so we can follow up with you.
Opting Out of Targeted Advertising:
You can opt out of personalized advertising by visiting:
Data Sharing & Do Not Sell
We do not sell your personal information to third parties. We share personal information only in the following circumstances:
- Service providers: With trusted third parties who help us operate our business (advertising platforms, analytics providers, communication services), solely to perform services on our behalf.
- Legal obligations: When required by law, court order, or governmental regulation.
- Business protection: To protect the rights, safety, or property of Cruz Mobile Detailing, our customers, or the public.
Your Privacy Rights
Depending on your state of residence, you may have certain rights regarding your personal information, including the right to:
- Know what personal information we have collected about you
- Delete your personal information
- Correct inaccurate personal information
- Opt out of targeted advertising or the sale of personal data
- Obtain a copy of your personal information in a portable format
To exercise any of these rights, please contact us using the information in the "Contact Us" section below. We will respond to your request within 45 days. We will not discriminate against you for exercising your privacy rights.
Data Retention
We retain your personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, maintain our business relationship with you, and comply with legal obligations. When your information is no longer needed, we will securely delete or anonymize it.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Children's Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Your continued use of our website after any changes indicates your acceptance of the updated policy.
Terms of Service
By accessing or using this website, you agree to be bound by the following Terms of Service. If you do not agree, please do not use this site. These Terms govern your use of this website only and do not govern the services advertised here, which are subject to Cruz Mobile Detailing's own service terms and agreements.
Use of This Site
This website is provided for informational purposes only and is intended to facilitate contact with Cruz Mobile Detailing. The content on this site does not constitute a service agreement, warranty, or guarantee.
Information presented here is not a substitute for an in-person inspection by a qualified professional. Any pricing, estimates, or service descriptions displayed are for general reference only and may vary based on actual condition and inspection.
All content on this website, including text, graphics, and design, is the property of Cruz Mobile Detailing and may not be reproduced without written permission.
Disclaimer of Warranties
This website and its content are provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
We make no representations or warranties about the accuracy, completeness, or reliability of any information on this website. We do not warrant that the website will be uninterrupted, error-free, or free of harmful components.
Limitation of Liability
To the fullest extent permitted by law, Cruz Mobile Detailing and its affiliates, partners, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use this website, any reliance on content displayed on this website, or any unauthorized access to your personal information.
Third-Party Services
The services advertised on this website are provided exclusively by Cruz Mobile Detailing. This website is maintained on behalf of Cruz Mobile Detailing by an authorized marketing partner who does not perform those services.
The services you receive from Cruz Mobile Detailing may be subject to their own separate terms, conditions, and service agreements. This website may contain links to third-party websites; we are not responsible for the content or practices of those sites.
Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Ohio, without regard to its conflict of law provisions. Any disputes arising from these Terms or your use of this website shall be resolved in the courts located in the State of Ohio.
Contact Us
- Phone: (216) 572-0610
- Service area: Westlake and surrounding areas